My Cart

Close

FAQS

OUR BAGS

  • Is the bag leather?
  • Yes, the bag is 100% leather. We used a special technique to apply the print to the leather. 

  • Is the hardware gold?
  •  The hardware is a special alloy plated with solid gold. We have kept quality and durability at the top of our priorities.

  • Can my iPhone fit in the front pockets?
  • Yes, your phone can indeed fit in the front pockets. It can also fit in the interior.

  • Can I carry my iPad?
  •  Yes, you can carry your iPad. So long as it is no larger than the standard size, it will fit in this particular model of the backpack.

  • How can I verify the authenticity of my product?
  • JIST Couture online store with the web address jistcouture.com is the ONLY verified retailer of JIST products. All physical locations for purchase of JIST products will be listed on this website. If you obtain your product from a place other than this website, or an authorized dealer location, we cannot verify the authenticity of the product and will not support any claims made regarding its authenticity.

     

    RETURNS 

  • How can I return an order?
  •  All items purchased in the JIST Couture Online Store can be returned within 15 days of receipt except for sale priced and Final Sale items. To return an item, please contact the company via jistcouture@gmail.com and we will have the product picked up by our courier. You may also opt to deliver it to our courier. All returns must be in their original condition and packaging, have tags attached, authenticity cards and original proof of purchase enclosed, be complete with all parts and accessories, and have been purchased within the United States. Indicate your reason for returning the goods on the return form and send it to us along with the items. Keep the proof of postage containing the tracking number of your parcel until receipt of the refund for your return. Please note that it may take up to one billing cycle for your credit to appear on your account. Your return package will be accepted at any DHL service provider or other locations that accept DHL packages for shipment. For more information, please visit our Shipping & Returns page.

  • How long do I have to return a product?
  •  All full priced item(s) can be returned within 15 days of receiving your order. Returns outside this timeframe will not be accepted. 

  • How do I know that you have accepted my received shipment?
  • Once your return has been checked and processed at our headquarters, you will be notified via e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to one billing cycle to appear on your bank statement, depending on your bank or credit card issuer.

  • When will I receive my money?
  • Once your return has been checked and processed by our warehouse you will receive a notification by e-mail. The refund will be processed to the debit or credit card originally used for payment. Refunds may take up to one billing cycle to appear on your bank or credit card statement, depending on your bank or credit card issuer. Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund.

     

    SHIPMENT

  • Which Countries does JIST ship to?
  •  JIST Couture ships worldwide.

  • Do you offer express shipping?
  • Currently, we offer express shipping through our courier, DHL. This guarantees express service to any location in the world.

  • How will my order be packed?
  • Your order will be shipped in a neutral box to protect your shipment from theft. Your order will be placed in a JIST fabric bag, stuffed with JIST tissue paper, and packed in special JIST box. Every bag comes with a dust bag and a box.

     

    ORDERING

  • Do you offer price adjustments or price matching? 
  • No, we do not offer price adjustments or price matching. 

  • Is my order insured? 
  • Jist Couture insures all items against theft and accidental damages while in transit to the designated shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

    If your box is damaged upon arrival, we recommend that you refuse the delivery, or make a note that you are accepting a damaged box when signing for the package. In case you need further help or assistance, please write us an e-mail on the website, Jistcouture.com, under Contact Us.

  • How can I be sure my order was placed? 
  • Once you have successfully placed your order, you will receive an order confirmation via email. Please be aware that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed and processed your order online. So, be sure to obtain the products you are seeking by completing your selections, finishing the checkout process and receiving your order confirmation. Only the order confirmation email confirms the receipt of your order. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information.   

  • How do I know if my order is being processed? 
  • Receipt of the Order Confirmation email lets you know that your order is being processed. The Shipping Confirmation email tells you that your order has left the warehouse and is on its way to your shipping address.   

  • How soon can I get my order and how much does it cost? 
  • We work closely with our shipping partner to minimize any shipping delays, however before we are able to dispatch your purchase, we may need to confirm your details with your bank or credit card issuer. Our delivery time starts from the moment an order is accepted and includes three to seven business days during which your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high-peak seasons. Expedited shipping orders must be placed by 11 am EST in order to be shipped within the same day. 

     

    CARE

  • How do I care for my JIST product?
  • - Be careful when inserting heavy items, as doing so may damage or deform the shape of the product.
    - Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.
    - Direct exposure to sunlight or illumination may discolor the product.
    - Alcohol and oily substances, such as perfumes or cosmetic products, may damage or contaminate the product.
    - External friction may cause color transfer, contamination and abrasion. (especially, bright colored products).
    - Products may get scratched or deform from external friction or shape.

  • How can I store my JIST products? 
  • - Store the product in its shape and make sure its handle or shoulder strap does not get pressed under. Put in a dust bag and keep in a dry and cool place.
    - Use soft and dry cloth to gently tap and blot the product.
    - Please do not dry-clean.

      Welcome to JIST COUTURE!

      Join our mailing list